Uses Of Often Overlooked Voice Technologies

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Hear from four different voice technology applications, followed by discussion on common opportunities and challenges.

Health | Digital inclusion | From M&E to impact Breakout Session

Mar 19, 2024 02:00 PM - 03:30 PM(Africa/Accra)

Venue : Volta Hall

20240319T1400 20240319T1530 Africa/Accra Uses of Often Overlooked Voice Technologies Hear from four different voice technology applications, followed by discussion on common opportunities and challenges. Volta Hall 12th ICT4D Conference adminict4dconf@crs.org

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Sub Sessions

Delivering educational audio games through basic mobile using IVR technology

Case StudyDigital to Tackle Wicked Problems 02:05 PM - 02:20 PM (Africa/Accra) 2024/03/19 14:05:00 UTC - 2024/03/19 14:20:00 UTC

This session introduces an innovative initiative that utilises IVR technology to deliver audio games to basic mobile phones. Learn how to bridge the growing digital divide in low-resource settings with simple and engaging tools.

Lessons learnedWe'll share the key advantages of using IVR-based audio games including; accessibility in terms of cost, language, and format; the power of learning through play; and the scalability and sustainability of working in this medium. We'll also share a range of case studies and learnings that we have gained through delivering content in this format.

Results and impactResearch has demonstrated that those who played the games showed higher perceived self-efficacy, response efficacy, and behavioural intentions. This supports the potential of interactive technology using basic phones for social and behavioural change

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UNICEF Agoo: Interactive Youth targeted Digital Solutions for Health Promotion

Case StudyDigital to Tackle Wicked Problems 02:20 PM - 02:35 PM (Africa/Accra) 2024/03/19 14:20:00 UTC - 2024/03/19 14:35:00 UTC

Agoo: Interactive Voice Response platform addresses public health challenges in Ghana. Providing free health info, it engages users via IVR, SMS and WhatsApp. Over 9.4 million calls, impacting 700k+ listeners

Lessons learnedAgoo's success lies in its adaptable, multilingual approach, reaching 700k+ listeners in vital health topics. Valuable insights from user interactions are harnessed through data analysis. The initiative underscores the importance of accessible content design, local collaborations, and data-driven decision-making in impactful health interventions.

Results and impactAgoo's outreach extends to 9.4 million calls, engaging 700k+ listeners in vital health discussions. Its user-centric, data-driven approach sets a benchmark for impactful public health education in Ghana.

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“Robocalls” is a dirty word, but should it be? A deep dive into R4D: Robocalls For Development

Case StudyDigital to Tackle Wicked Problems 02:40 PM - 02:55 PM (Africa/Accra) 2024/03/19 14:40:00 UTC - 2024/03/19 14:55:00 UTC

How INGOs & universities leverage R4D (Robocalls for Development): a) Johns Hopkins finds 30,000+ Mozambicans for COVID study; b) PSI sends maternal health info to 25,000+ new Cambodian moms; c) WVI notifies 25,000+ Afghans about aid distribution

Lessons learnedRobocalls
- are critical for public health research in LMICs: WASH behavior change RCTs; vaccine acceptance promotion; research panel development; patient reported outcomes
- expand access to info for low-literacy people who are rarely online
- augment aid distribution
- may raise concerns about consent
- struggle when mobile network issues

Results and impact- 31,000 randomly called Mozambicans provide their language, allowing COVID research study to proceed
- 25,000 Cambodian moms get info to improve the first year of child's life
- Colombia can test how different messaging increases vaccination rates

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Rural Africa: 'On-Air Dialogues (OAD)' Unleashing Sustainability

Case StudyData Innovations for Impact 02:55 PM - 03:10 PM (Africa/Accra) 2024/03/19 14:55:00 UTC - 2024/03/19 15:10:00 UTC

'OAD' uses radio and mobile phones for sustainable development, engaging communities in inclusive discussions for robust policy development. Addressing climate change and biodiversity loss, it catalyzes positive change through interactive programming

Lessons learnedPartnering with 25 trusted local radio stations across six countries, we produce engaging radio episodes and implement a mobile polling system using Farm Radio’s Uliza suite. On air, experts and farmers share insights, while off air, listeners actively participate through polls and discussions.

Results and impactIn our NBS project, 136,108 interactions,70% of participants across six countries felt the changing rainy seasons impacted communities. About 80% believe new pests, diseases, and weeds have affected their areas, with 111,924 men, 24,184 women

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